Questions?

We’re here to answer them – here are some of our FAQ’s below.

At The Fragrance Oil Factory, we bring you a range of top quality, concentrated fragrance oils for candles, wax melts, scented products, home fragrances and more.

All our oils are vegan-friendly, cruelty free and paraben free.

Scroll towards the bottom of the page and you’ll be able to see some of our most frequently asked questions. Just click the ‘+’ next to each question to see the dropdown answers.

Can I Get Advice On How To Use Products?

Yes, of course.

For any questions regarding our fragrance oils or products, we have a dedicated team on hand to help you. Please get in touch and we will get back to you as soon as possible.

Visit our Contact Page or email the team here – we also have live chat on the website too.
(See the pink speech bubble)

Please allow 24-72 hours for a reply, sometimes longer, as we do receive an overwhelming amount of messages and emails.